Payment, Returns & Refunds
Credit or Debit Card
Other Payment Modes
- We accept card payment via Visa and Mastercard. You may choose to pay online through our secured electronic payment gateway, Paypal
- We also accept Cash-On-Delivery, bank transfer and cheque payment, kindly submit an online order form or email to us firstname.lastname@example.org
Cancellation and Refund
- Cancellation of order must be made 24 hours in advance before the delivery time for Singapore delivery; and 48 hours in advance for overseas delivery. Failing which, a cancellation fee of 50% of the selling price is chargeable.
- Full purchase amount will apply if the order has been delivered.
Refunds will be given at the discretion of the Company Management. In the event of a complaint, please email the picture of the gift within 24 hours from the time received.
- Any refund on the order will be processed and completed approximately between 3 to 4 working weeks. Hence, it may not be reflected immediately on your up-coming card statement.
- We understand that it is of utmost important for your gift to be delivered on time; hence substitution with similar items of equivalent or higher value may occur when necessary. Our florist will ensure substitutions would be done professionally without affecting the overall presentation.
- Substitutions may occur in generic items such as:
- Decorative Element (i.e. specific basket, vases, plush toys)
- Item of the hamper (i.e. chocolates, diapers, essences)
- Seasonal fresh fruits
- Colors of fresh flowers