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Payment, Returns & Refunds

Payment Modes

Credit or Debit Card

  • We accept card payment via Visa and Mastercard. You may choose to pay online through our secured electronic payment gateway, Paypal
Other Payment Modes
  • We also accept Cash-On-Delivery, bank transfer and cheque payment, kindly submit an online order form or email to us


Cancellation and Refund

  • Cancellation of order must be made 24 hours in advance before the delivery time for Singapore delivery; and 48 hours in advance for overseas delivery. Failing which, a cancellation fee of 50% of the selling price is chargeable.
  • Full purchase amount will apply if the order has been delivered.

Refunds will be given at the discretion of the Company Management. In the event of a complaint, please email the picture of the gift within 24 hours from the time received.

  • Any refund on the order will be processed and completed approximately between 3 to 4 working weeks. Hence, it may not be reflected immediately on your up-coming card statement.

Substitution Policy

  • We understand that it is of utmost important for your gift to be delivered on time; hence substitution with similar items of equivalent or higher value may occur when necessary. Our florist will ensure substitutions would be done professionally without affecting the overall presentation.
  • Substitutions may occur in generic items such as:
    • Decorative Element (i.e. specific basket, vases, plush toys)
    • Item of the hamper (i.e. chocolates, diapers, essences)
    • Seasonal fresh fruits
    • Colors of fresh flowers